Returns & Exchanges
At Goose Creek Candle, we want you to be completely satisfied with your fragrance experience. If you are not happy with your purchase, you may return unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and details regarding the items you wish to return or exchange.
Secure Your Package
Carefully pack the unused candles in their original packaging to prevent damage during transit; items must be in resalable condition.
Ship the Items
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing