Frequently Asked Questions
Everything you need to know about our premium home fragrances.
How long do Goose Creek candles typically burn?
Our large 3-wick candles typically offer a burn time of 35 to 50 hours, while our large jars can last up to 150 hours depending on the specific fragrance and proper wick maintenance.
What is the best way to prevent soot and tunneling?
To ensure an even burn, always trim your wicks to 1/4 inch before lighting and allow the wax pool to reach the edges of the container during every use.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, we ship to the United States and select international locations. Please check our shipping policy page for a full list of available countries and associated rates.
What is your return policy for damaged items?
If your candles arrive damaged, please contact our customer support team within 30 days of delivery with photos of the damage to receive a replacement or refund.
Are Goose Creek products cruelty-free?
Yes, we are proud to say that all of our candles and home fragrance products are cruelty-free and never tested on animals.